1.1. This document is an official and legal agreement that regulates the relationship, and determines the rights and obligations of the parties, between 'www.telimnokat.com.tm' (hereinafter referred to as the 'Platform', 'We', or the 'System') and all customers (users) and sellers (online store owners) using the platform. By utilizing any service of the Platform or creating an account, you confirm that you accept all the terms below, fully and unconditionally approve the rules, and in all other cases not specified below, that you will use the application properly and in accordance with the laws of Turkmenistan.

2.1. Purpose and Legal Status of the Platform: Our platform is a multi-vendor electronic commerce (e-commerce) communication and information technology system that brings customers and sellers together. It currently operates as an Android application and a promotional website, and will expand to include the iOS system in the future. We are not a direct product manufacturer, but an innovative technological platform provider for the execution of commercial transactions.

2.2. Allocation of Responsibilities and Principles of Fairness: The primary mission of our system is to provide services in accordance with the highest technological and security standards. The 'Platform' does not evade its responsibilities regarding technical infrastructure. In the event of any technical disruptions during commercial transactions or disputes between the parties, the Platform acts as a neutral and independent party and takes all necessary measures within the legal framework to facilitate a fair resolution and prevent financial losses for the parties.

2.3. Amendment and Effectiveness of the Agreement: The platform management team reserves the right to make unilateral changes and additions to this agreement at any time and without prior notice for the purposes of improving services, integrating new technological solutions, or ensuring compliance with legal requirements. The updated terms shall enter into force as of the moment they are published on the platform and are considered a binding document for all users.

3.1. Registration and Accuracy of Personal Information: To use the platform, customers are required to create an account through the Google system or their own phone numbers via SMS OTP (one-time password). Entering province and city information during registration is a mandatory requirement; this information is used to display the most relevant and accurate products and online stores in the respective region in accordance with logistics rules. The customer is solely responsible for the accuracy of the information provided.

3.2. Data Collection and Privacy Policy: Technical data such as phone numbers, Gmail addresses, device IDs, operating system versions, and phone brands are collected to ensure system security, enhance user experience, and prevent illegal interventions. This information is kept confidential and is not sold to or shared with third parties under any circumstances.

3.3. Fake Orders and Violation of Order Rules: In order to maintain the stability of the trading system, the intentional creation of fake and unfounded orders by customers, and the unjust occupation of sellers and the logistics system, are strictly prohibited. In the event that such illegal acts and abuses are detected, the customer’s account will be temporarily or permanently suspended from the platform.

3.4. Addresses, Anonymity, and Personalized Promotion: The username initially generated automatically by the system may be changed at the customer's request. The full home or business address and phone number specified by the customer in the 'Addresses' section are shared exclusively with the online store where the order is placed, solely for logistical purposes (order delivery). Information regarding products liked and stores followed by customers is displayed to sellers without disclosing the customer's name (anonymous statistics).

3.5. Code of Conduct and Reviews: Customers are required to comply with the rules of etiquette when commenting on or rating products and stores on the platform. The use of derogatory, immoral, or defamatory language is prohibited; such comments will be deleted, and the user's account may be restricted.

4.1. Seller Registration and Approval Process: Sellers may only create an account on the platform after concluding a face-to-face agreement with the 'telimnokat.com.tm' management team and verifying their phone number via OTP. Only approved and vetted stores are admitted into the system.

4.2. Strict Confidentiality and Purpose-Bound Use of Customer Information: Sellers are obligated to use the customer's full address and phone number, shared with them upon order creation, solely and exclusively for the purpose of timely delivery (logistics). Sharing or selling this information to other stores, harassing the customer outside the platform, or using it for any other advertising purposes is strictly prohibited. In the event of a violation of this rule or based on customer complaints, the online store account will be temporarily or permanently suspended.

4.3. Notifications and Communication System: Sellers have the right to send unilateral notifications to the customer through the in-platform system regarding the logistics status of the order (preparing, in transit, delivered).

4.4. Prohibited, Illegal, and Counterfeit Products: In accordance with the applicable legislation of Turkmenistan, the listing and sale of products prohibited from circulation (including narcotics, hazardous chemicals, and other restricted items), as well as low-quality products, is strictly forbidden on the platform. Sellers are solely responsible for the quality and legality of the products they list. In the event that counterfeit products are detected, all financial and legal liability shall rest with the seller, and the contract will be terminated.

4.5. Subscription Fee and Commission System: As sellers benefit from the platform’s trade and information system, they are obligated to pay the commission and subscription fee determined under the mutually signed agreement in a timely manner.

4.6. Pricing and Discount Rights: Sellers may send special discounts and offers to their buyers (customers) to incentivize them. Through this feature, sellers can reach customers who follow their online stores or add their products to their 'Favorites' list via an automated discount system. As specified in Article 3.4, this process is carried out without disclosing the customer's personal and confidential information to the seller.

5.1. Payment Type and Prepayment (Advance) Rules: Currently, there is no online payment system available on the platform. In accordance with the established rules, all transactions are conducted as cash on delivery (in person) upon the delivery of the product. To prevent financial loss for customers and to avoid fraud, it is prohibited for sellers to request any prepayment (via phone number or card) for local orders (within Turkmenistan) before the product reaches the customer.

5.2. Payment Terms for International Orders: For special orders imported from abroad with a delivery time typically ranging from 10 to 20 days, sellers may request a certain amount of down payment (advance) as collateral. In such cases, the terms of the down payment are carried out based on mutual agreement and trust between the seller and the customer.

5.3. Order Confirmation and Entry into Force: For the order to be finalized and the logistics process to commence, sellers may conduct a confirmation call to the customers (the orderer) from the moment the order is placed. The right to confirm the order via telephone is reserved by the seller (if it is a regular customer, the seller may also confirm the order without placing a call).

6.1. Non-Returnable Product Category: When entering products into the system, sellers have the right to categorize them as 'Returnable' or 'Non-Returnable' according to the nature of the product. Specifically, products imported from abroad upon the customer's special request (unless the product is defective or incorrect) are not eligible for return to prevent the seller from suffering unfair financial loss. The customer is deemed to have accepted this condition when placing an order.

6.2. Return Conditions: In the event of a request to return or exchange a product, the item must be in the exact condition in which it was delivered by the seller; clean and in its original state (unbroken, unsoiled, unused, untorn, and with undamaged outer packaging). The return process may be rejected in cases where the product is damaged as a result of customer use or loses its commercial quality/resaleability.

6.3. Product Exchange and Refunds: In the event of manufacturing (factory) defects, damage, or the delivery of a product different from what was ordered, the seller is primarily obligated to promptly replace the item with a new, undamaged, and correct one. If a replacement is not possible, the amount paid by the customer must be fully and seamlessly refunded by the seller.

7.1. Cybersecurity and System Protection: We utilize and develop the highest standards of coding, data sanitization, and protection to ensure system security and safeguard personal and financial data.

7.2. We exert every effort to ensure the platform's cybersecurity using the most advanced technologies. However, we request that all parties acknowledge, with common sense and understanding, that a 100% guarantee of cybersecurity in global information and internet systems is objectively impossible. In cases of unavoidable circumstances beyond our control and will—such as illegal and unauthorized third-party interventions (cyberattacks), unexpected technical server failures, or data leaks due to objective difficulties—we ask that the parties maintain a fair and constructive approach. We expect you not to hold the Platform directly responsible for indirect financial or legal difficulties arising from such technical failures and to act in a spirit of mutual understanding. Despite this, we are never indifferent to such challenges; the Platform undertakes to urgently mobilize its entire technical team, expertise, and resources to resolve any disruptions as quickly as possible, fully restore system functionality, and protect the interests of all parties. Our fundamental objective is to rapidly rectify deficiencies in any difficult situation and to preserve your trust.

8.1. Independence Principle of the Platform: The platform acts solely as an information provider in the contractual financial and product exchange relationships occurring between the customer and the seller. Primary responsibility for commercial transactions rests with the two parties involved (seller and customer). Nevertheless, in instances of fraud or legal violations, the Platform reserves the right to restrict the services of the violating party and share relevant information with the authorized bodies to ensure justice.

8.2. Mutual Settlement and Legal Proceedings: This agreement is drafted and governed by these principles to resolve disputes between the Platform, the seller, and the user, to ensure fair and accurate outcomes, to protect the rights of the parties, and to operate in compliance with the laws of Turkmenistan. Any disputes that may arise between the Customer, the seller, and the Platform must be resolved through negotiations and mutual settlement before applying to judicial authorities without due cause.